We gladly accept returns and exchanges however you must:
Contact us or return to the store within 3 days of delivery or purchase Ship items back within 7 days of delivery. Have a copy of your receipt or invoice.
Conditions of Returns:
Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will not receive an exchange, credit or refund, except as required under NSW Consumer Law, or at our discretion.
Every order is packaged carefully to avoid breakage. Continue with all the rest. We use a combo of Australia Post and Fastway, depending on where you live and the value of your order. Every parcel has tracking and packaged the same day stock is available. Sometimes there may be a short delay on some items if they are being freshly made, but we will always let you know if thats the case.
Every order is packaged carefully to avoid leakage in plastic ONLY that has come to us first in the supply chain. We DO NOT purchase any new single use plastic or bubble wrap. We also collect and reuse various types of wrapping from other local businesses to reduce waste! Please note also that any wrapping that looks like plastic on our products such as the soaps, is actually fully biodegradable and breathable cellophane made from recycled plant materials that is fully compostable. Orders are wrapped in brown paper or our signature brown cardboard box, which is of course, all fully recyclable.
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