What are your store hours?
Bowral: 9am to 5pm 7 Days
Byron Bay: 9am to 5pm 7 Days
What are your postage costs?
NSW/ACT Orders over $75 FREE, Under $75 is $12
QLD/VIC/SA Orders over $100 FREE, Under $100 is $15
WA/NT/TAS Orders over $150 FREE, Under $150 is $20
How can I pay for my order?
Payment methods online include PayPal, Visa, Mastercard and American Express and we also offer Afterpay. In-store is the same as well as EFTPOS.
How do you wrap your orders? I don't like plastic
Neither do we! BUT every order is packaged carefully to avoid leakage in plastic ONLY that has come to us first in the supply chain. We DO NOT purchase any new single use plastic or bubble wrap. We also collect and reuse various types of wrapping from other local businesses to reduce waste! Please note also that any wrapping that looks like plastic on our products such as the soaps, is actually fully biodegradable and breathable cellophane made from recycled plant materials that is fully compostable. Orders are wrapped in brown paper or our signature brown cardboard box, which is of course, all fully recyclable.
Is your product packaging recyclable?
Yes! Not only can you recycle all our packaging, you can also bring your empty SCRUB TUBS and bottles for a refill at any of our stores at 10% off! Save money and waste! We often do special SCRUB TUB Refill days at a discount so follow us on Instagram and Facebook to stay up to date.
Why does my cream/butter/scrub look different to last time?
The ingredients are natural products, based on oils that are solid at room temperature, softer at higher temperatures and have a melting point above 45-50ºC. The texture and consistency of some of our products will change with the temperature. Butters and scrubs will become harder in cool climates and very soft in warmer climates. This will not affect the nourishing ability of them. All our products are made in small batches by hand, and sometimes ingredients can vary in colour or texture with the seasons.