What are your store hours?
Bowral: 9am to 5pm 7 Days,
Extended Hours Dec/Jan: 9am to 5pm 7 Days
Closed Christmas Day, Boxing Day, New Years Day
Bare Bites Bowls and Brew:
9am to 3pm, Wednesday - Sunday
How Do We Wrap your Orders:
Every order is packaged carefully to avoid breakage. Continue with all the rest. We use a combo of Australia Post and Fastway, depending on where you live and the value of your order. Every parcel has tracking and packaged the same day stock is available. Sometimes there may be a short delay on some items if they are being freshly made, but we will always let you know if thats the case.
What are your postage costs?
NSW/ACT Orders over $75 FREE, Under $75 is $12
QLD/VIC/SA Orders over $100 FREE, Under $100 is $15
WA/NT/TAS Orders over $150 FREE, Under $150 is $20
How can I pay for my order?
Payment methods online include PayPal, Visa, Mastercard and American Express and we also offer Afterpay. In-store is the same as well as EFTPOS.
How do you wrap your orders? I don't like plastic.
Neither do we! BUT every order is packaged carefully to avoid leakage in plastic ONLY that has come to us first in the supply chain. We DO NOT purchase any new single use plastic or bubble wrap. We also collect and reuse various types of wrapping from other local businesses to reduce waste! Please note also that any wrapping that looks like plastic on our products such as the soaps, is actually fully biodegradable and breathable cellophane made from recycled plant materials that is fully compostable. Orders are wrapped in brown paper or our signature brown cardboard box, which is of course, all fully recyclable.
Is your product packaging recyclable?
Yes! Not only can you recycle all our packaging, you can also bring your empty SCRUB TUBS and bottles for a refill at any of our stores at 10% off! Save money and waste! We often do special SCRUB TUB Refill days at a discount so follow us on Instagram and Facebook to stay up to date.
Why does my cream/butter/scrub look different to last time?
The ingredients are natural products, based on oils that are solid at room temperature, softer at higher temperatures and have a melting point above 45-50ºC. The texture and consistency of some of our products will change with the temperature. Butters and scrubs will become harder in cool climates and very soft in warmer climates. This will not affect the nourishing ability of them. All our products are made in small batches by hand, and sometimes ingredients can vary in colour or texture with the seasons.
Even products that contain all natural ingredients, can cause skin reactions in susceptible individuals, especially if the products contain essential oils.
If you have sensitive skin, please do a patch test before use.
If use causes a skin reaction, then discontinue use immediately, and see your doctor or pharmacist if no relief comes from rinsing the affected area in cool water or you are concerned about any side effects you may have whilst using our products.
We also have recommended ways to use our products for safety as well as hygiene, and to keep water out of your beloved products eg: using a spoon for a Tub of Scrub. This ensures your safety while using the packaging, particularly foil seals that can create sharp edges, and to stop unnecessary water getting into our preservative free products that can cause them to spoil.
Bare Body Beauty Co gives no warranty of any kind, express or implied. Including, but not limited to, the implied warranties as to merchantability, fitness for a particular purpose and non-infringement, nor shall BARE Body Beauty Co. be liable for any damages, including consequential damages of any kind that may result from the use of our products.
What if I'm not happy with the products?
Please contact us by email first if you have ordered online.
If we can’t fix your problem we will replace or give you a store credit.
We gladly accept returns and exchanges however you must:
Contact us or return to the store within 3 days of delivery or purchase
Ship items back within 7 days of delivery
Have a copy of your receipt or invoice.
Conditions of return
Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer will not receive an exchange, credit or refund, except as required under NSW Consumer Law, or at our discretion.