FAQs
What are your store hours?
Bowral: 9am to 5pm 7 Days
Byron Bay: 9am to 5pm 7 Days
What are your postage costs?
NSW/ACT Orders over $100 FREE, Under $100 is $16
QLD/VIC/SA Orders over $100 FREE, Under $100 is $18
WA/NT/TAS Orders over $150 FREE, Under $150 is $22
Do you ship internationally?
We currently only ship to Australia & NZ
Is your product packaging recyclable?
Yes! Not only can you recycle all our packaging, you can also bring your BBBCo containers and bottles back to receive a 10% discount when purchasing the same item again. We have a program with TerraCycle and will take ALL empty containers, bottles, jars- glass, plastic or tin.
How do you wrap your orders? I don't like plastic
Neither do we! BUT every order is packaged carefully to avoid leakage in a bio compostable cello bag. We DO NOT purchase any new single use plastic or bubble wrap. Please note also that any wrapping that looks like plastic on our products such as the soaps, is actually fully biodegradable and breathable cellophane made from recycled plant materials that is fully compostable. Orders are wrapped in brown paper or our signature brown cardboard box, which is of course, all fully recyclable.
Can I Return a product?
We do not accept returns or offer refunds for change of mind. However, if you have received an incorrect or damaged product, we are happy to offer an exchange.
How can I pay for my order?
Payment methods online include PayPal, Visa, Mastercard and American Express and we also offer Afterpay (online only).
Why does my product look different to last time?
Our products are handmade in small batches, using natural oils and materials that may differ slightly from batch to batch. This means that each product might have subtle variations in scent, texture, and appearance. Because we focus on quality, not mass production, each item is uniquely crafted and may not be exactly the same every time.
What is the difference between an essential oil and a fragrance?
An essential oil is a natural yet powerful, concentrated substance that is extracted from certain species of flowers, fruits, grasses, leaves, roots and trees. Not only do essential oils provide a natural scent, they have many therapeutic benefits. A fragrance is a synthetic product. We use a high grade body safe fragrance in our products. We believe in choice- so you have the option of choosing between essential oil orfragrance across a range of our products. If you are looking for a completely natural option- always stick with essential oils or of course our unscented range.
I am pregnant, can I use your products?
All of our products are handmade using the most natural ingredients possible, ensuring they are safe for all ages and skin types. While pregnant or breastfeeding we recommend doing your own research on whether products containing essential oils or fragrance are right for you.